Active dialogue with our stakeholders

The Munich Re Group has always placed great emphasis on transparent dialogue with its key stakeholders. These include our insurance and reinsurance clients, the capital markets, the media and general public, diverse interest groups and especially our employees.

Clients

As a global reinsurer, Munich Re operates worldwide with over 5,000 insurance companies in around 160 countries. We always do our utmost to meet the individual needs of our clients by adopting a solution-based approach. Our employees get to know these different needs not only in the course of day-to-day business transactions but also by attending many seminars, conferences and symposia on key insurance topics. Direct dialogue always comes first in dealings between our clients and Munich Re experts. Apart from a wide range of publications and services, we make use of other options to help us stay in direct contact with our clients. With two scholarship programmes, we offer our clients’ prospective management staff a first-rate opportunity for further vocational training.

All-round consultancy services and a comprehensive range of products are also available to the more than 30 million clients of our primary insurers. They can satisfy their needs for insurance coverage and personal provision from one source and benefit from a wide range of different coverage concepts: life and health insurance, property-casualty insurance, legal expenses insurance, fund products offered by MEAG as the asset manager of Munich Re and ERGO, and bank products from our cooperation partner UniCredit. We work tirelessly to satisfy the needs of our clients, as evidenced by ERGO’s prize-winning professional client-management service and the awards received by many of our products. The quality of the professional claims-management service of the individual ERGO companies is certified under norm DIN EN ISO 9001; reviews of the certification are periodically conducted at ERGO’s offices.

Capital markets

In the capital markets we share information mainly with investors and analysts. The latter were able to glean a great deal of information in 2006 about the Munich Re Group’s strategy and business model at some 30 roadshows and over 150 individual meetings at which senior management was always present to answer probing questions. Private investors can contact Munich Re directly at any time as well. They obtain prompt answers to their enquires via our shareholder hotline or by e-mail.

We publish all important information for investors and analysts on our website. Besides annual and quarterly reports and investor presentations, we provide up-to-date information about the weighting of our shares in various indices, our current shareholder structure, analysts' opinions, important dates in the financial calendar, and much more.

Media and general public

Our Press Division informs the media and general public promptly and reliably about our business and current topics in which we possess considerable expertise, such as natural catastrophes, climate change and the risk of pandemics. In addition to press releases and conferences, we also offer the media a more intensive type of exchange: since 1989 our experts have engaged in discussion at regular press workshops on topical or fundamental issues relating to insurance and reinsurance with a large number of media representatives.

Interest groups

Furthermore, the Munich Re Group makes its know-how and experience available to a wide range of interest groups and non-government organisations (NGOs). We also maintain a lively exchange of ideas with political, administrative and scientific bodies.

This commitment is very fruitful. Our long-term cooperation with Germanwatch in the sphere of climate policy led in 2005 to the founding of the Munich Climate Insurance Initiative (MCII), which focuses on the consequences of climate change in developing and emerging countries. In the MCII insurers, scientific experts, NGOs and representatives of international organisations like the World Bank strive for insurance-related solutions that help to mitigate the impact of climate change.

Employees

Particularly with our employees we keep the lines of direct communication open well beyond the annual appraisal meetings that managers have with each member of staff. Ample opportunity for debate is provided by regular forums on topical issues in the insurance industry or intensive rounds of discussion with top-level external speakers at our so-called Schliersee discussions (Schlierseer Gespräche). And naturally all the companies in our Group offer comprehensive initial and further training programmes.

For further information on our employees and the Munich Re Group as an employer, please refer to the Employees section.